We welcome the opportunity to give input to the new Consumer Agenda to be launched at the end of the year. Although we believe the current rules are still valid, we agree with the European Commission that certain aspects of current legislation in the field of consumer protection need to be updated and further developed considering societal changes, and in particular the digital transition. 

In the context of consumer legislation, the live performance sector faces serious problems with a growing online secondary ticketing market, worth €12.14bn in 2019 in the EU. While event organisers are partnering up with online marketplaces to sell tickets for live shows and other events, non-authorised platforms and online traders have created a parallel market on which they sell tickets for prices much higher than face-value to the detriment of consumers, artists and event organisers.

Read the Pearle* position paper: